Other Questions
What is a bank code and where can I find it?
What is a UPI-ID code?
How are the transactions shown on my card statement?
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Find answers to our most frequently asked questions. If you don’t see what you’re looking for, please get in touch with us anytime via phone, chat, or email.
Or browse the topics below to find what you need.
Gift Cards
Can I buy multiple gift cards at the same time?
Can the gift card only be redeemed online?
How can the gift card be redeemed?
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Mobile Top-Ups
Can I book multiple top up at the same time?
What do I need to buy top up?
Which recipient data do I have to provide for a transaction?
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Account & Verification
Can I have several customer accounts at sendvalu?
How do I close or cancel my account with sendvalu?
Why does sendvalu have to check my address?
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Sending Money
Which payment methods can I use?
Why and when do you have to verify my identity?
How do I cancel a transaction?
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Receiving Money
Where can the money sent be withdrawn?
As the recipient, do I have to pay a fee at the collection location?
Can I receive money from anywhere in the world?
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Please Note:
By clicking on a topic below, you’ll find all FAQs related to that category.
Still can’t find the answer you’re looking for? Our customer service team is ready to help! We offer support via email, phone, and Facebook, and our multilingual team speaks Spanish, English, French, German, and Portuguese.
No matter your question, whether it’s about exchange rates, supported countries, transaction details, or troubleshooting issues, we’re here to assist you.
Our customer service team can help you with:
- Creating your customer account
- Tracking your transaction status
- Correcting incorrect recipient details
- Canceling a transaction
- Finding out when your recipient will receive the money
Our support team is available 24/7 on business days to ensure you get the help you need, whenever you need it. We look forward to assisting you!
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